12 Months Warranty

We offer a 12 months guarantee on materials and workmanship on all of our neon signs. However, this does not extend to any damage that may occur as a result of incorrect installation or physical damage during usage.

100% Quality Check

The lifetime All our products are carefully designed and made by high trained engineers and designers.Before shipping every order has to pass through many quality controls to ensure the perfect final result and the long-lasting quality. 

68 times production processes to promise wonderful neon sign artwork.

13 times quality testing process to promise the acrylic no glue, no scratch, no dust, no hair etc.promise led neon flex no light leakage, no dark area etc. promise every end cap not drop off.

22 times package process to promise plug, screw, power supply, dust free cloth are provided. promise the power adapter's wattage is enough.We do not leave nothing to chance. Everything is 100% tested and guaranteed.

What's the length of the power cord?

The Transparent cord length is 2 meters (transparent cable from LED). The A/C Power cord (White or black) is 1.5 meters in addition (from the transformer to the plug). Total length 3.5 meters.

Are led Neon durable? And what are they made of?

Our LED Neon is made from proprietary PVC molding technology, most signs deliver with high quality acrylic as backing, we can also provide the neon sign without backing for professional clients.

Our neon signs produce relatively no heat, unbreakable, energy-efficient, and least expensive compared to traditional glass tube neon.They are much stronger than traditional neon signs.

How long do the LED Neon sign Last?

The lifetime of LED light lasts minimum of 30,000 hours.  That is equivalent to 10 years if you turn on neon sign for 10 hours per day. This is about 3 times longer lifespan than traditional gas neon signs. Normally if there is a problem it’s usually the transformer that fails, however these are replaceable items and we can supply replacements if necessary if outside of the warranty period.
Does it require any maintenance?
Not at all. LED is environmentally friendly and maintenance free.

Production Time 

To create your Neon sign takes us around 3-5 working days, and 2-8 working days for the shipping (depending on were you make the order from).

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Returns

All our pieces are made by hand to order, meaning each one is as unique as you!

We can only accept returns/exchanges on faulty items, and can not accept returns due to change of mind unfortunately, as all pieces are one off made to order. All sales are final once placed on site.

In the very unlikely case of your piece arriving broken or faulty, you have 4 days from the day of tracked delivery to let us know via email at support@neyonart.co.uk and we will deliver a replacement free of charge.

We offer a 12 month guarantee on all pieces, so if your piece breaks or stops working in any way during this period just let us know and we will replace it free of charge! :)


Import Fees/Duties

Orders to some countries may be subject to import fees/duties and taxes when delivery takes place. This depends on which country you are ordering from and also how big/heavy the piece is. This is standard procedure for any item bought online and is entirely out of our hands - many orders won't be subject to import fees, but for those that are, please be aware that these fees are the responsibility of the customer and are not covered by NeyonArt. 

If you need any more help whatsoever, please don't hesitate to contact our team via email at support@neyonart.co.uk .

Thanks!